At Invoca, I rebuilt the workflow QA teams use to review every call
~3x ARR · $4–6M → $12–15M
Redesigned the daily workflows contact center Sales agents and QA team rely on, helping triple the product's ARR.
- Product
- Contact center QA tool
- Type
- B2B SaaS · Web app
- Role
- Senior UX Designer, UX lead
- Timeline
- 2023–2025






