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I pull apart complex systems and rebuild them into software people trust and use every day.

Select Work

At Invoca, I rebuilt the workflow QA teams use to review every call

~3x ARR · $4–6M → $12–15M

Redesigned the daily workflows contact center Sales agents and QA team rely on, helping triple the product's ARR.

Product
Contact center QA tool
Type
B2B SaaS · Web app
Role
Senior UX Designer, UX lead
Timeline
2023–2025
View case study

From my PM partner

“On the Call Review Console, I watched Ted navigate a complex, high-stakes build and keep the work coherent from early concepts all the way through delivery. He has a process that scales, whether he’s starting from scratch or untangling something messy, and the whole team benefits from the clarity it creates. Ted didn’t just make those features usable. He made them feel trustworthy, which is a much harder problem to solve in AI products.”

Erick MontesProduct Manager, InvocaWorked with Ted on the Call Review Console

From my manager

“…witnessed Ted research, create a concept for, sell to leadership, design, and shepherd the implementation of Invoca’s Call Review Console, a formative feature for our Call Center Quality Management product. … Ted’s research and ideas were highly influential on the roadmap.”

Jon PlummerProduct Design & UX LeaderManaged Ted at Invoca

I designed and built an AI job-matching app whose score shows its work

Top matches 16× more likely to be saved or applied to

An AI tool that runs my job search end to end: crawls a dozen sources daily, scores every role for fit, and emails a ranked shortlist each morning.

Product
AI job-matching app
Type
Consumer · Web app · Live
Role
Product, design + build, solo
Timeline
2026
View case study

From a beta user

“One of Match Moth’s greatest strengths is its Competition Signal. This feature indicates how high the competition may be for a posting. This can give you an advantage to be an early applicant and dramatically improve your odds of being seen.”

Christopher AndertSenior UX / Product Designer

At Invoca, I designed a guided way to train AI signals without analyst help

Target: replace 8 hrs of analyst setup per customer

An end-to-end concept that made custom LLM training self-service, exposing the hidden human work behind the product.

Product
AI model-training workflow
Type
B2B SaaS · Web app · Concept
Role
Senior UX Designer, design lead
Timeline
2025
View case study

From a team member

“Ted is the kind of designer who makes hard things look easy. … He has a clear, repeatable process for net-new product creation, or enhancement, that brings confidence to the whole team. You always know why a decision was made and where it came from.”

Jake RoweSenior UX DesignerWorked alongside Ted at Invoca

For VASA, I led the team that shipped a native gym app in under 6 months

300K installs · 4.3★ across ~7,000 reviews

Unified a fragmented gym membership experience into one app.

Product
Gym member app
Type
Consumer · iOS + Android
Role
UX Lead, 10-person team
Timeline
2019–2021
View case study

From the client

“Just got a call from our CEO/CMO/CFO who are using the app today to book classes … They said it was awesome and were super happy with it. They made an app at Starbucks with 70 developers and a bunch of other folks and couldn’t release it in the same timeframe or for the same cost.”

Mehul ChaudhariVP of Strategy and Analysis, VASA FitnessPartnered with Ted on prioritization and Phase 2

“Not only was Neudesic involved on the technical side, but they also became a strategic advisor on new features that we were looking to implement. … This took a lot of pressure off of our team, because we trusted that Neudesic had our best interests in mind.”

Mindi BridgesChief Brand and Marketing Officer, VASA FitnessPartnered with Ted on visual direction

At Interos, I turned an Excel sheet with a portal into a risk platform

Platform V2 shipped · 5 workstreams led

Led UX projects on the risk platform enterprises relied on as Interos scaled to a $1B+ valuation.

Product
Supply chain risk platform
Type
Enterprise · Web app
Role
Senior UX Designer, feature lead
Timeline
2021–2022
View case study

From my manager

“His contribution to the product was absolutely vital, being involved in most of its critical features (such as home dashboard and events). His ability to think about the long-term design strategy while also defining all incremental steps to get there is a remarkable trait, which makes him an invaluable UX design lead in any team.”

Manuel LimaDesign Leader, Author & TED SpeakerManaged Ted at Interos

From the head of product

“Ted is an accomplished designer with a keen eye for details, collaborative approach to design and leadership skills to help drive a team towards solving the right problems. … I would highly recommend Ted to any fast moving environments that need a senior designer or design leader.”

Vinay KapoorVP of Product, InterosManaged Ted at Interos

About

Bio

I'm a builder at heart. The more interesting the problem, the more I want to pull it apart. Years of UX consulting taught me something valuable: every project has a wall, and it's never the wall you expected. Sometimes it's an interaction design challenge. Sometimes it's persuading the head of Product to advocate for a new process step.

That generalist instinct has taken me across consumer products, enterprise B2B, SaaS, and AI — including two companies that hit unicorn valuations.

2022–2026
Invoca
Senior UX Designer · AI & Contact Center
Designed contact center workflows that drove millions in ARR, then shifted into LLM evaluation interfaces and AI model training.
2018–2022
Neudesic
Senior UX Consultant · Enterprise
Led UX on million-dollar engagements for Discount Tire, VASA Fitness, Isagenix, and others.
2014–2017
Limelight Networks
Visual Designer
Designed marketing and product interfaces for a global CDN and streaming platform serving major media brands.
Full history on LinkedIn →

Let's talk.

Open to Senior or Staff UX design roles in enterprise, AI, or consumer. Open to full-time or contract work. Available now.